Returns & Exchanges
At Canella Lane, we want you to love your new style, but if something isn't quite right, you can return your items within 30 days of delivery. All returned apparel must be in original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return slip inside the parcel to ensure fast processing.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing